Terms of Service

1. Our services

VMA Cleaning Services provides commercial and residential cleaning services in the areas listed on this website. Every service is quoted in writing before it starts, based on the size of the space, its condition, the frequency and any add-ons.

2. Booking, rescheduling and cancellations

Submitting a booking request does not guarantee a time slot until we confirm it by phone, text or email.

You can reschedule or cancel at no cost with at least 24 hours' notice. Late cancellations or lockouts may be charged a fee that we will tell you about when confirming your booking.

3. Access, safety and pets

Please make sure we can access the property at the scheduled time and let us know about pets, alarms or special instructions. Our team may decline to clean areas that are unsafe or contain biohazards.

4. Satisfaction guarantee

If you are not satisfied with any area we cleaned, let us know within 24 hours and we will return to re-clean it at no additional cost.

5. SMS program terms

By opting in, you agree to receive text messages from VMA Cleaning Services about your requests and appointments (confirmations, reminders and updates). Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help, or contact us at vma.cleaners@gmail.com. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase.

6. Liability

We handle your home and business with care. Please report any damage within 24 hours of the service so we can review it. We are not responsible for pre-existing damage or for items that were not secured.

7. Contact

VMA Cleaning Services, LLC, Miami, FL · vma.cleaners@gmail.com · (786) 416-1151